We ship via USPS on Mondays, Wednesdays, Thursdays and Fridays, excluding holidays. Orders placed by 9:00 AM will ship the same day. All other order will ship the next open business day. Our holiday schedule is available at https://www.specialtynaturalmedicine.com/about_us/contact-us/holiday-hours-and-office-closures/
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Overview
Our refund and returns policy lasts 20 days. If 20 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 20 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Welcome@GIJanel.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Welcome@GIJanel.com. We will send you return authorization number. Please include this when you send your item to: 19401 40th Avenue West, Suite 105 in Lynnwood, WA 98036.
Shipping returns
To return your product, you should mail your product to our physical address. Please email us to verify our mailing address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at Welcome@GIJanel.com for questions related to refunds and returns. We can also be contacted at 425-423-0878, however please email us for the quickest response.
